Doctors
"DLS gives our practice dependable turnaround times and clear communication when we need follow-up on urgent results."
General Practitioner
Bulawayo practice
Reviews & Feedback
Feedback from the people we serve
Reviews from doctors, patients, clinics, vets, hospital departments and stakeholders who trust DLS for their diagnostic needs.
6
Verified reviews from patients, doctors, clinics and partners.
Reviews
Trusted by healthcare professionals, patients and partners
Patients
"The team was helpful from reception to sample collection. I received guidance on when to expect my results."
Walk-in Patient
Routine screening
Clinics
"The laboratory support helps us manage patient referrals and routine testing with fewer delays."
Clinic Partner
Primary care clinic
Vets
"Having access to laboratory support is useful for case workups and follow-up decisions in veterinary practice."
Veterinary Practice
Animal health partner
Hospital Departments
"Same-day reporting for many common tests supports faster clinical decision-making across departments."
Hospital Department
Mater Dei support
Stakeholders
"DLS continues to be a reliable partner for health initiatives, screening activities and community-focused programmes."
Health Stakeholder
Community programme
Suggestion Box
How can we improve?
Share your experience with the DLS team. Your feedback is reviewed by our staff.
Customer Experience
Your feedback helps improve service
Share comments about waiting times, communication, sample collection, results access, staff support or branch experience.
Private by default
Your feedback is handled with care. Reviews are verified before being published to ensure they are genuine and respectful.
Visit us at Mater Dei
Burns Drive, Malindela, Bulawayo. Walk-ins welcome during operating hours.
Get directionsFAQs
Common questions about reviews and service experience
Who can leave a review?
Doctors, patients, clinics, vets, hospital departments and stakeholders can share feedback about their experience with DLS.
Will my review be published immediately?
No. Reviews are moderated by admin first so private or sensitive details are handled appropriately before any public display.
Can I submit a suggestion without my name?
Yes. The suggestion box allows anonymous feedback while still giving you the option to include contact details if you would like a response.
What kind of feedback is useful?
Waiting time, staff support, sample collection, report turnaround, communication, branch experience and improvement suggestions are all useful.
Can clinics or hospitals submit department feedback?
Yes. The page supports feedback from clinics, hospital departments and other healthcare partners.
How are featured reviews chosen?
The DLS admin team selects which approved testimonials are featured prominently on the reviews page.